For those passengers who have booked a bus service with your voucher, no cancellation fee will be charged to cancel your reservations. Please make sure to cancel your reservations via “ Manage my Booking” page of Japan Bus Online Website, if you decide not to travel on the reserved bus service.
+81 (0)185-52-4890, 9:00 AM to 6:00P M JST Note: They can be contacted only in Japanese.
Please make an inquiry to JapanBusOnline@mail.j-bus.co.jp, customer support center, KOBO Co., Ltd relating to reservations and payment of tickets.
Due to road condition and any circumstances beyond our control, departure or arrival time may change, and service may be suspended. We accept no responsibility for any extra overnights or taxi fares caused by delays and service suspensions.