Phone Number
Please provide your phone number/emergency contact we can reach you at while you are in Japan, preferably a cell phone number.
Please provide your phone number/emergency contact we can reach you at while you are in Japan, preferably a cell phone number.
Japan Bus Online will send you a message with a verification code and an e-ticket to the e-mail address you have entered above once the payment is successfully completed. We may use your email address to communicate with you if there are any changes to your reservation due to adverse weather conditions, force majeure and act of God.
Japan Bus Online will send you a message with a verification code and an e-ticket to the e-mail address you have entered above once the payment is successfully completed. We may use your email address to communicate with you if there are any changes to your reservation due to adverse weather conditions, force majeure and act of God.
・Bus
leaves on time, and you are advised to be at the boarding location at least 10
minutes before the reserved departure time.
・Please present the image of your e-ticket
on your mobile screen or a printed copy of your ticket at the Aizu Bus Tourist
Information Center to exchange it for a paper boarding pass before travel.
Aizu Bus Co., Ltd. +81-242-22-5555, 6AM-9PM
Please make an inquiry to JapanBusOnline@mail.j-bus.co.jp customer support center, KOBO Co., Ltd relating to reservations and payment of tickets.
・We ask for your cooperation in keeping your luggage to a minimum due to the limits of the storage.
・Any dangerous items such as explosive materials, flammable materials and corrosive substances are prohibited to bring on the bus.
・Passengers are allowed to store one piece of suitcase per passenger for free of charge in the storage compartment
・Snowboards, skis, surfboards, folding bicycles and fishing poles/rods are not allowed to bring onto the bus.
・Any fragile items and valuables items should not be stowed in the storage compartment in any circumstances, but should be taken on board as a hand luggage. We are not liable for any loss or damage to your luggage.
・We are not liable for any loss or damage to your luggage.
・Bringing any living creature except for trained guide dogs or service dogs that are being used by person with disability is prohibited on the bus.
・Smoking on buses is strictly prohibited.
・Cancellations can be made via “ Manage my Booking” section of Japan Bus Online website by yourself until the cancellation deadline indicated on the reservation details. Note that a cancellation fee will be charged after the payment is completed.
・We accept no responsibility for any extra overnights or taxi fares caused by any delays due to Acts of God, delayed departure or arrivals, bad road or weather conditions, any circumstances beyond our control.
・Each passenger is allowed one piece of luggage that complies with following weight & size limitations,.
-Less than 10 kg in total.
-Less than 1 meter in total exterior dimensions (length+width+height).
-Less than 0.027 cubic meters in capacity
・Please present the image of your e-ticket on your mobile screen or a printed copy of your ticket
at the Aizu Bus Tourist Information Center to exchange it for a paper boarding pass before travel.
・Please review your boarding location on Japan Bus Online before boarding the bus.
・Due to road and weather condition, force majeure and any circumstances beyond our control, bus services may be cancelled.
