Please make an inquiry to JapanBusOnline@mail.j-bus.co.jp customer support center, KOBO Co., Ltd relating to reservations, payment of tickets and refunds.
Please contact following bus company directly for bus operations.
Keihin Kyuko Bus Reservation Center
+ 81 (0)3-3743-0022, 9AM to 6PM
*We will not accept any inquiries directly regarding any particular bus operations and services since KOBO Co.,ltd. only operates the website for Japan Bus Online, and not the actual bus services. Please contact the operating bus company directly for information regarding bus operations( service status, locations of ticket window, boarding locations, loss of your ticket, lost and found and luggage.)