・We ask for your cooperation in keeping your luggage to a minimum due to the limits of the storage.
・Any dangerous items such as explosive materials, flammable materials and corrosive substances are prohibited to bring on the bus.
・Passengers are allowed to store one piece of suitcase per passenger for free of charge in the storage compartment.
・We are not liable for any loss or damage to your luggage.
・Bringing any living creature except for trained guide dogs or service dogs that are being used by person with disability is prohibited on the bus.
・Smoking on buses is strictly prohibited.
・Please present the printed copy of your E-ticket or present the E-ticket on your mobile/smart phone prior to departure.
・Please note that you may have to repurchase the ticket if you do not present the ticket when asked.
・Please review your boarding spot on Japan Bus Online before boarding the bus. Bus leaves on time and you are advised to be at the boarding spot at least 10 minutes in advance of the reserved departure time.
・Cancellations can be made via “ Manage my Booking” section of Japan Bus Online website by yourself until the cancellation deadline indicated on the reservation details. Note that a cancellation fee will be charged after the payment is completed.
・If the expressway is closed due to bad weather and/or circumstances beyond our control, either the bus service will be operated with another route or maybe canceled.
・Due to road condition and any circumstances beyond our control, departure or arrival time may change.
・We accept no responsibility for any extra overnights or taxi fares caused by any delays due to Acts of God, delayed departure or arrivals, bad road or weather conditions, any circumstances beyond our control.