[Section 1] General Provisions
- 'Hassha Alright Net (www.j-bus.co.jp)' (hereinafter referred to as 'the Service') is a website operated by KOBO CO., LTD. (hereinafter referred to as 'the Company') that provides various services for the purpose of reservation, payment, etc., for highway buses, regular sightseeing buses, and railways.
- The Service is a membership-based system, and no fees are charged for membership registration or maintenance.
- While the Company operates the Service, transactions are direct dealings where the user applies directly to the bus operators or railway operators using the Service.
Furthermore, regarding credit card payments and refunds provided by the Service, the Company acts as an agent for the bus and railway operators to receive payments and process refunds. - The Service includes services partnered with convenience stores and other website operators (hereinafter referred to as 'Affiliated Services').
The Company assumes no responsibility for any Affiliated Services other than the Service itself.
Please use Affiliated Services at your own discretion and responsibility. - Services such as reservation, change, cancellation, ticketing, payment, and refund provided by the Service and Affiliated Services are offered based on the judgment of the participating bus and railway operators. Please note that the same services are not provided for all routes.
Information regarding service availability can be confirmed in the route guide displayed during vacancy inquiries. - Agreements regarding the management and operation of highway buses, regular sightseeing buses, and railways are subject to the terms of carriage established by the respective bus or railway operator being used.
- The Company does not guarantee the authenticity or accuracy of information displayed within the Service, such as times, stops, fares, vehicle equipment, or other route-specific agreements for operating buses and railways, and the Company assumes no responsibility for any damages arising therefrom.
- The Service hours shall be from 5:00 AM to 2:00 AM JST the following day.
However, if the Company deems temporary interruption or suspension necessary for maintenance work, etc., the service hours may be changed.
Additionally, service hours may be changed if providing the Service becomes difficult due to force majeure.
The Company assumes no responsibility for any disadvantage or damage suffered by users due to the temporary interruption or suspension of the Service.
[Section 2] Member Registration
- Users are required to register for a free membership for the following purposes:
1. Use of the Service
2. Provision of various services and information by the Company - Please register as a member by entering true and accurate data about yourself. Registration by a proxy is not permitted under any circumstances.
- Members shall be responsible for managing their passwords, such as by changing them regularly to ensure they are not known to others.
- If the Company confirms that the entered email address and password match the registered information, it shall be deemed that the Service was used by the member. Even if a third party uses the Service due to theft, unauthorized use, or other circumstances, the Company assumes no responsibility for any damages caused.
- If there are any changes to the registered information, please register the changes promptly.
The Company assumes no responsibility for any damages caused by the failure to register changes.
Furthermore, even if changes are registered, transactions already processed before the registration of changes may be conducted based on the information prior to the change.
If it is necessary to notify bus operators, railway operators, or Affiliated Service operators of changes to registration information for such transactions, the user must contact them directly. - The Company refuses membership registration using email addresses that carry a risk of not being able to identify the individual user.
Membership registration will not be accepted if an unauthorized email address is used. - The Company shall register and own the information reported by users at the time of membership registration and information obtained through the process of using the Service in a database managed by the Company.
[Section 3] Reservation, Change, and Cancellation Services
- The Service provides functions for applying for reservations, changes, and cancellations for highway buses, regular sightseeing buses, and railways.
- The use of reservation, change, and cancellation services provided by the Service constitutes a direct transaction where the user applies directly to the bus or railway operator through the Service.
Therefore, the Company, as the operator of the Service, does not become a party to the contract for reservations, changes, or cancellations made by the user, and assumes no responsibility regarding the use of these services. - The functions provided by the reservation, change, and cancellation services are as follows:
Vacancy Inquiry/Reservation ... New reservation
Confirmation of Ticketing Status ... Confirmation of reservation details/status
Reservation Cancellation ... Full cancellation of reservation
Return Trip Cancellation ... Cancellation of only the return leg of a round-trip reservation
Reduce Number of People ... Change to decrease the number of people reserved
Change Boarding/Alighting Point ... Change of boarding or alighting bus stop
Add Return Trip ... Change from a one-way to a round-trip reservation
Change Trip ... Change of date or departure time
If changes to reservation details other than those listed above are required, please make a new reservation or contact the designated office of the bus or railway operator you are using. - At the time of booking, the reservation is established as a 'provisional reservation' when the email is sent to the user.
At this stage, you cannot board the bus or train.
Please purchase your ticket at the designated office of the bus or railway operator, or through credit card payment or Affiliated Services. - A provisional reservation becomes a fully established reservation at the time the ticket is purchased.
- Depending on the route, there may be a purchase deadline for provisional reservations.
If the ticket is not purchased by the deadline, the provisional reservation will be canceled.
Those wishing to travel must purchase a ticket within the deadline through the designated counter of the operator, credit card payment, or Affiliated Services. - To prevent identity fraud, a confirmation email is sent to the registered email address after the reservation is recorded.
[Section 4] Credit Card Payment and Refund Services
- The Service provides a function for credit card payment for boarding fares for highway buses, regular sightseeing buses, and railways.
- In addition, if a user cancels a reservation paid for via credit card through the Service, the Service processes the credit card refund.
- The Company, which operates the Service, receives credit card payments as an agent on behalf of the bus and railway operators participating in the Service.
- The Company's responsibility regarding credit card payments and cancellations (refunds) is limited to the agency receipt and refund of boarding fares, and it assumes no other responsibility.
- Since the payment obligation for credit card transactions arises at the time of payment, no refund will be issued unless the user cancels the reservation themselves, regardless of whether they boarded or if the service was suspended.
- When canceling (refunding) a credit card payment, costs such as cancellation fees, administrative fees, and refund fees prescribed by the bus or railway operator will apply.
- Cancellations and refunds of reservations are limited to the acceptance period specified by the operating bus or railway operator. In no case will refunds be made after the service has run without a 'Non-boarding Certificate' issued by the operator.
- In the event of suspension due to natural disasters, refunds may be possible regardless of the provisions in Sections 3 and 4.
In such cases, please contact the Hassha Alright Net Support Center at: support@mail.j-bus.co.jp
[Section 5] Notifications to Users
- After membership registration, the registration details will be sent to you via email.
- The email will contain the user's registration details.
- Please manage these details at your own responsibility to ensure they are not leaked to a third party.
- Information will be sent via email after reservation registration, changes, cancellations, or updates to membership information.
- Information will be sent via email after credit card payment is completed.
- If it is necessary to contact a customer due to service suspension, etc., the bus/railway operator or the Company may contact you by phone or email.
[Section 6] Handling of Personal Information
- Purpose of Using Personal Information:
Users are required to register for a free membership for the following purposes:
1. Use of the Service
2. Provision of various services and information by the Company - Please provide and register personal information accurately at the time of membership registration.
- Users agree to keep the registered information up-to-date and accurate at all times in accordance with these terms.
- Personal information will not be used for other purposes or disclosed/provided to third parties without prior consent, except in the following cases:
1. When based on laws and regulations.
2. When necessary for the protection of life, body, or property, and obtaining consent is difficult.
3. When particularly necessary for the improvement of public health or the sound development of children, and obtaining consent is difficult.
4. When cooperating with a national agency, local government, or an entity entrusted by them to perform duties prescribed by law, and obtaining consent may hinder the performance of such duties. - Entrustment and Provision of Personal Information:
Regarding information acquired by the Company through the Service, the following information necessary for operations will be provided to and shared with bus operators, railway operators, and Affiliated Service operators.
'Bus operators, railway operators, and Affiliated Service operators' refers to operating bus/railway companies, joint-operation partners, entities entrusted by them for reservation/ticketing, and insurance companies.
The information provided includes name, phone number, gender, reservation/ticketing information, date of birth, and email address. - Voluntary Nature of Providing Personal Information:
Providing personal information to the Company is voluntary.
However, if you do not provide it, you will not be able to use the Company's services. - Requests for Notification of Purpose of Use, Disclosure, Correction, Suspension of Use, etc.:
Customers may inquire or make requests to the Company regarding the following:
1. Whether the Company possesses the customer's personal information.
2. If the purpose of use for the personal information held is insufficient.
3. Details of the personal information held by the Company.
4. Addition, correction, or deletion if there are errors in the information.
5. Suspension of use or provision to third parties, or erasure of personal information.
(However, the Company does not provide information to third parties except as stipulated in Section 6, Item 4 [Note: referring to the legal exceptions]). - Inquiries regarding Personal Information:
KOBO CO., LTD. Personal Information Protection Consultation Desk
3-2-22 Honcho, Kawaguchi-shi, Saitama 332-0012
TEL: 048-227-0555 (Weekdays 9:00–18:00)
Email: privacy@khobho.co.jp
Personal Information Protection Manager: Tadao Kadowaki, Manager of Systems Department - Personal Information Protection Policy:
In January 2006, the Company was certified with the 'Privacy Mark' by the Japan Institute for Promotion of Digital Economy and Community (JIPDEC) (http://privacymark.jp/) as a company meeting the requirements for personal information management systems (JIS Q 15001:2006). - The Company uses cookies to collect certain information to analyze website usage or provide customized services and advertisements to individual customers.
- Purpose of Using Cookies:
1. The Company uses cookies to improve customer convenience, such as preventing the need to repeatedly enter the same information.
2. The Company uses information collected via cookies to analyze website usage (access status, traffic, routing, etc.) to improve the performance of the website itself and the services provided. The following tools are primarily used for this analysis, and information may be provided to the tool providers. - Services used by this site for data acquisition and ad delivery:
Please disable (opt-out) if you do not wish to use cookies.
Google Analytics (Google LLC)
Google AdSense (Google LLC)
AutoStream (FLUX Inc.)
Privacy Policy (FLUX Inc.)
3. Additionally, cookies may be used to deliver behaviorally targeted advertisements by affiliated ad delivery service providers. - How to Reject Cookies:
How to reject all cookies:
Customers can disable cookies by changing their browser settings. However, some services may not be available if cookies are disabled. Please check with each browser manufacturer for how to change cookie settings.
Microsoft Edge, Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari
[Section 7] Acquisition of Credit Card Information
- The purpose, acquirer name, recipient name, and retention period for credit card information (cardholder name, card type, card number, expiration date) acquired from users by the Service are as follows.
- Purpose of Use:
To perform payment processing for bus and railway tickets.
The Company will not use credit card information for any purpose other than processing ticket payments. - Acquirer Name:
KOBO CO., LTD. - Recipient Name:
Each credit card company and card payment processor used by the customer. - Retention Period:
The period during which the Company is obligated to retain it as order information after the customer has made a credit card payment.
[Section 8] User Responsibilities
- Users shall manage their 'email address' and 'password' at their own responsibility to prevent unauthorized use.
- The Company assumes no responsibility for any unauthorized use or disputes arising from the user's management responsibility.
- Please enter an 'email address' and 'password' that you have determined yourself.
- Users shall set up an appropriate environment (equipment, software, etc.) to use the Service at their own responsibility and expense.
- The Company assumes no responsibility for any malfunctions of the Service caused by the user's equipment or any resulting impacts.
- Users shall comply with these Terms of Use, internet etiquette, morals, and technical rules.
- If the Company suffers damage due to a user's violation of these terms or any unauthorized or illegal acts, the Company may suspend the user's access to the Service or claim damages.
- Communication charges incurred through the use of the Service shall be borne by the user.
[Section 9] Responsibility of the Company
- The Company will make efforts to resolve any malfunctions or disputes arising from the Service and its incidental services through sincere consultation, but provides no guarantees and assumes no responsibility.
- The Company assumes no responsibility for whether reservation registration information sent by the user arrives normally at the Company's computer, or whether the arrived information is identical to what the user sent.
[Section 10] Changes to Terms and the Service
- The Terms of Use can be changed without the consent of the users.
- The Company may change the content of the Service without prior notice to users.
- After changes are made to the Service, only the modified content shall be valid.
- The Company assumes no responsibility for any disadvantage or damage caused by changes to the content of each service.
[Section 11] Acceptance of Questions, etc.
- An email contact desk is available for inquiries regarding the Service.
Email address: support@mail.j-bus.co.jp - The Company will not act as a mediator for any complaints arising between users and bus operators, railway operators, or Affiliated Service operators.
- As the operator of the system, the Company does not accept inquiries regarding the management or operation of buses and railways.
- For inquiries regarding the management or operation of buses and railways, please contact the operating bus or railway company for the route used.
Revised on March 25, 2026
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