Book Express bus & Sightseeing bus in Japan! | Japan Bus Online
FAQ
Frequently asked questions about TOHOKU HIGHWAY BUS TICKET can be found on this page, together with answers.
Making reservations
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We assign seats in order not to have men and women sit next to each other to prevent troubles. For that reason,you may not be able to make a reservation when there are a few available seats left. However, you may be able to make a reservation over the phone in that case. We cannot gurantee that you can sit next to the person who is the same gender as you when making a reservation over the phone or at the ticket center of operating bus company.
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Children who are under elementary school apply to Child Fare. If the children who are under elementary school do not need a seat and they can sit on ones' laps , the fare may be for free depending on bus companies. Please ask operating bus companies for details.
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There is a limit on the number of passengers that you can make a reservation at one transaction depending on routes. Therefore please check the maximum numbers of the seats on "number of passengers". If the number of passengers you would like to make a reservation exceeds the limit, please reserve tickets separately
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Yes . You can make a reservation using your mobile/smart phones if you have an internet access.
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Your reservation number is an unique number that recognize its reservation. Each reservation has its own reservation numbers.
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If you have a same reservation number as others, you will be assigned to sit next to each other even they are opposite genders. However you may be assigned to sit vertically with your companions or sit each other between aisles. Please note that if there are a few seats, you may sit separately with your companions. We highly appreciate your understanding in advance.
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If there are no seats left for everyone, please book tickets on another lines or routes that are available.
In some cases, the bus company will operate an additional bus service, so please contact them directly.
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Bus service that have acceptance days for reservations will be displayed. If the bus service is not displayed, please contact operating bus company for details.
Making payments
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We only accept payment by credit card. To complete your reservation, you need to proceed with a payment on Japan bus online.We accept VISA,MASTER CARD,JCB,AMERICAB EXPRESS.
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You will receive an e-mail titled " E-ticket" from Japan Bus Online after you complete your payment on the website. Please present the printed copy of E-ticket or present the E-ticket by mobile phone or smart phone to the bus driver prior to boarding.
Confirmation e-mail, E-tickets
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Please check if the e-mail from us is delivered to your spam folder or trash can.
If you use a mail filter, please add our email address to your accepted list.
If you have any of the following characters in your e-mail address, you will not receive an email. !$%&’*+/=?^`{}~
If you have a ""."" at the beginning of your email address, a "." before "@",
or have two "." next to each other, there is a possibility that you won't receive an email.
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You will receive an e-mail titled "e-ticket/confirmation e-mail"after you make a payment by credit card.
You will be asked to present the printed copy of your confirmation e-mail/e-ticket or confirmation e-mail/e-ticket to the bus driver when boarding the bus.
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If you have any mobile devices, you can present the confirmation e-mail/e-ticket by mobile devices to the bus driver.
However we highly recommend that you print out your confirmation email prior to boarding in case of malfunction of your device.
Amending your travel, refund and cancellation
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You can make a cancellation before the time indicated on your E-ticket. However a cancellation fee will be charged in such case. Please note that last minute cancellation will not be accepted depending on bus companies. Please contact bus companies for details.
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Unfortunately you cannot change your ticket once bought. However you can cancel your reservation and make a new reservation.
Please note that a cancellation fee will apply. A cancellation fee varies depending on the bus company you selected.
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Please check the top page"" Bus cancellation updates"" for the service updates on every transit on Japan Bus online.
Bus Services are constantly updated through our support center. If there is no service information about the route you wish to board, please contact operating bus company directly.
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If the bus is cancelled due to servre weather or/and act of God, the refund will be processed to your transacted credit for free. In case of delay,the refund will not be issued for whatever reason.
Traveling on the bus
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A bus will not wait for you if you are late. And your ticket will be nullified if you miss the bus.
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We recommend that all passengers arrive to your boarding spot 10 minutes prior to departure.
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Please present the printed copy of your E-ticket or present the E-ticket by mobile phone or smart phone which you received
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Please check the information for travel insurance when you select the route on the web.
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We are sorry but smoking is prohibited on the bus.
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We are sorry but consumption of alcohol beverage is prohibited on the bus.
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Yes you can. However please do not bring any food that gives off smells on the bus.
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Please contact our support center by e-mail or operating bus company for lost and found.
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Any living creatures except for guide dogs is prohibited to bring on board.
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On your E-ticket, URL for boarding spot is indicated. Please review it prior to departure.
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Please click"Reserve" on the top page and enter your reservation number and registered e-mail address. Then click "Resend confirmaiton e-mail/ E-ticket"and confirmation e-mail/E-ticket will be resent to your registered e-mail address.
Bus facility
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If the icon of wifi is displayed when you select the route you wish to travel, it will be available on the bus.
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Bus facilities are displayed by icons when you select the bus you wish to board. Additional bus service will not be displayed as others.
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Please check the amenity page if it is available or not. Most of the expressway buses have bathrooms on the bus.
Luggage, personal belongings
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Luggage policy varies depending on the bus companies. Please check the luggage allowance page that each operating bus company prepares.
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Luggage policy varies depending on the bus companies. Please check the luggage allowance page that each operating bus company prepares.
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Please check the luggage allowance page for details . that each operating bus company prepares.
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Luggage policy varies depending on the bus companies. Please check the luggage allowance page that each operating bus company prepares.
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Luggage policy varies depending on the bus companies. Please check the luggage allowance page that each operating bus company prepares.
Contact
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Please make an inquiry to support center ,or read the information from operating bus company indicated in your e-mail.
Japan Bus Online has been gradually expanding the bus routes and services.
If you cannot find the bus routes you wish to board on Japan Bus Online,
please search the bus routes on " Hassha Alright Net "(www.j-bus.co.jp),
the biggest online bus booking website in Japan.
NOTE: Hassha Alright Net is written only in Japanese.