FAQ & Contact us
Review the FAQ below for immediate help.

Send us your questions if you need further help.

Business Hours: 10 AM to 4 PM. Monday through Friday except for Japanese public holidays, Year-end and New Year Holidays ( 29 Dec- 4 Jan).
Time in Japan

Since KOBO is the company that operates the website, Japan Bus Online, KOBO cannot accept any inquiries regarding bus operations.
Please contact the operating bus company directly for information regarding bus operations( service status, locations of ticket window, boarding locations, loss of your ticket, lost and found and luggage.)
Supported Environments
Operating System:
Windows7, Windows8.1, Windows10,OS X 10.10 and above
Microsoft Internet Explorer11, Latest versions of Microsoft Edge, Google Chrome, Mozilla Firefox, and Apple Safari
Operating System:
iOS 10.x, 11.x, Android 4.4, 5.x, 6.x, 7.x,and 8.x
Latest versions of Google Chrome and Mobile Safari
*Japan Bus Online does not recommend the use of the default browser on Android as its specifications vary depending on the device.
*Please make sure that your browser has been updated to its latest version.
*Please be noted that using a different operating system, device and browser may either cause errors or lead unpredictable results.
Japan Bus Online has been gradually expanding the bus routes and services.
If you cannot find the bus routes you wish to board on Japan Bus Online,
please search the bus routes on " Hassha Alright Net "(www.j-bus.co.jp),
the biggest online bus booking website in Japan.
NOTE: Hassha Alright Net is written only in Japanese.