Please note that you are not entitled to a refund due to any personal circumstances after the departure time indicated on your ticket. You can cancel your reservation via the “Manage my Booking” Page of Japan Bus Online website at https://japanbusonline.com/BookInquiry before the specified deadline.
・Upon the judgement of the bus operating company, if cruising is considered not feasible after arriving Lake Yamanakako Asahigaoka Bus Terminal, a partial refund (Adult JPY2,000, Child JPY1,000) will be made to the participants.
・Buses do not have storage compartment for your luggage and personal items. Please be advised to keep your belongings to a minimum.
・Seats are narrower than normal types of buses, so we recommend you to book seats for children also.
・We are not liable for any loss or damage to your luggage.
・Smoking on buses is strictly prohibited.
・Please present the printed copy of your E-ticket or present the E-ticket on your mobile/smart phone prior to departure.
・Please review your boarding spot on Japan Bus Online before boarding the bus. Bus leaves on time and you are advised to be at the boarding spot at least 15 minutes in advance of the reserved departure time.
・Cancellations can be made via “ Manage my Booking” section of Japan Bus Online website by yourself until the cancellation deadline indicated on the reservation details. Note that a cancellation fee will be charged after the payment is completed.
・Due to road condition and any circumstances beyond our control, departure or arrival time may change. We accept no responsibility for any extra overnights or taxi fares caused by any delays due to Acts of God, delayed departure or arrivals, bad road or weather conditions, any circumstances beyond our control.
・Tours may be cancelled without prior notice due to weather and lake conditions.
・All images shown are for illustration purpose only.
Please contact the operating bus company directly for bus operations. Fujikyu Bus, TEL:0555-72-6877 Mail: fujikyu-bus@fujikyu.co.jp
You can make an inquiry to JapanBusOnline@mail.j-bus.co.jp customer support center, KOBO Co., Ltd relating to reservations and payment of tickets.