Cancellation fee
- Cancellations made before 13:00 on the day of departure will incur a cancellation fee of 100 yen per person.
- Cancellations made after 13:00 on the day of departure are non-refundable.
- Note: If you don't show up for a service and fail to cancel the reservation prior to scheduled departure, you are considered a no-show and all money associated with the reservation is forfeited.
- Please cancel your reservation via the “Manage my Booking” Page of Japan Bus Online website at https://japanbusonline.com/BookInquiry before the specified deadline.
Important Notice
- Registration starts 10 minutes before the scheduled departure time. Please present the e-ticket (i.e. confirmation email) to the bus attendant before boarding.
- Participants will have to go up to the observation deck and go down to the village on foot. (20 minutes walk)
- For those who cannot walk, the Shirakawa-go Tourist Association provides shuttle buses. For more information, please contact the Shirakawa-go Tourist Association.
- Children aged 6-12 years old need a child ticket. For children below 6 years old can travel for free of charge sitting on their parent's lap. but if you would like to secure a seat, please purchase a child ticket.
-Number of participants at the observation deck is limited to ensure your safety. Note that you cannot walk up to the observation deck. Furthermore, no numbered tickets will be issued on the spot to view the illumination in Shirakawago from 2019. Tickets of this event needs to be booked in advance.
-Wearing slip resistant shoes and heavy winter clothing is strongly recommended, as it gets very cold at night and the temperature may drop below zero.
-Seats are limited and reservation closes as soon as seats are filled. Please make a reservation as soon as possible.
-Advanced payment is required to secure your reservation.
-Delays might occur depending on the traffic, weather conditions and congestion of sightseeing spots. We shall not be responsible for any losses or expenses caused by delays that are beyond our control.
-Times to view the illumination may be shorter than it is originally scheduled.
-All images shown are for illustration purpose only.
Dolphin Traffic (Iruka Bus) TEL: 0766-25-2244 (9:00-18:00, Mon-Friday)
Please contact the operating bus company directly for bus operations.
You can make an inquiry to JapanBusOnline@mail.j-bus.co.jp customer support center, KOBO Co., Ltd relating to reservations and payment of tickets.
