・Passengers are allowed to store one piece of suitcase per passenger for free of charge in the storage compartment
・Snowboards, ski boards, surfboards, folding bicycles and fishing poles/rods are not allowed to bring onto the bus
・Any fragile items and valuables items should not be stowed in the storage compartment in any circumstances, but should be taken on board as a hand luggage
・We are not liable for any loss or damage to your luggage
・Please review your departure location via Japan Bus Online before boarding a bus. Bus leaves on time and you are advised to be at the boarding spot at least 5 minutes in advance of the reserved departure time
・If the expressway is closed due to bad weather, either the bus service will be operated with another route or maybe canceled
・We accept no responsibility for any extra overnights or taxi fares caused by delays due to Acts of God, delayed departure or arrivals, bad road or weather conditions, and/or any circumstances beyond our control
those passengers who have booked a bus service with your voucher, no
cancellation fee will be charged to cancel your reservations. Please make sure
to cancel your reservations via “ Manage my Booking” page of Japan Bus Online
Website, if you decide not to travel on the reserved bus service.
Miyagi Transportation. Sendai Highway Bus Center: +81 (0) 22-261-5333, 9:00AM to 7:00 PM JST
Iwate Prefectural Transportation Kamaishi Sales Office: +81 (0)193-25-2525, 9:00AM to 6:00PM
Note: They can be contacted only in Japanese.
Please make an inquiry to
JapanBusOnline@mail.j-bus.co.jp, customer support center, KOBO Co., Ltd relating
to reservations and payment of tickets.