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Haneda, Tokyo, Kawagoe <=> Ikaho Onsen, Shima Onsen
Bookable Days of Operation
11/27/2024 ~ 12/25/2024
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Name(Representative name)
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Nationality
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Phone Number

(Numbers only, can not use "-" or "+") do not enter country code.
(Numbers only, can not use "-" or "+") do not enter country code.
Please provide your phone number/emergency contact we can reach you at while you are in Japan, preferably a cell phone number.
Please provide your phone number/emergency contact we can reach you at while you are in Japan, preferably a cell phone number.
E-mail Address
E-mail Address (Confirmation)
Japan Bus Online will send you a message with a verification code and an e-ticket to the e-mail address you have entered above once the payment is successfully completed. We may use your email address to communicate with you if there are any changes to your reservation due to adverse weather conditions, force majeure and act of God.
Japan Bus Online will send you a message with a verification code and an e-ticket to the e-mail address you have entered above once the payment is successfully completed. We may use your email address to communicate with you if there are any changes to your reservation due to adverse weather conditions, force majeure and act of God.
If you have any of the following characters, you will not receive an email.
!$%&’*+/=?^`{}~
If you have a "." at the beginning of your email address, a "." before "@", or have two "." next to each other, there is a possibility that you won't receive an email.


Important notice regarding this route.

Luggage

Each passenger is allowed one piece of checked-in luggage weighing no more than 30 kg.

Golf bags, snowboards, skis, surfboards and folding bicycles are not allowed to bring onto the bus.
Any fragile items and valuables items should not be stowed in the storage compartment in any circumstances, but should be taken on board as a hand luggage.

We are not liable for any loss or damage to your luggage.

Departure

Please review your boarding locations on Japan Bus Online before boarding the bus. Bus leaves on time and you are advised to be at the boarding location before the reserved departure time.

If you don't show up for a service and fail to cancel the reservation before a cancellation deadline, you are considered a no-show and  all money associated with the reservation is forfeited.

You are free to sit any seats you would like.

Please refrain from talking on the phone. Also, please turn the volume of your music players and games.

While on the bus

Please fasten your seatbelt while seated.

We accept no responsibility for any extra overnights or taxi fares caused by any delays due to Acts of God, delayed departure or arrivals, bad road or weather conditions, any circumstances beyond our control.

【手荷物について】
トランクにはお一人につき1個(30㎏まで)のスーツケースの持ち込みできます。
ゴルフバック、スキー、スノーボード、サーフィンボード、折りたたみ自転車等は持ち込めません。
貴重品・壊れやすいものはトランクには収納できません。
荷物の盗難や損害に対して弊社は責任を負いかねます。
【ご乗車について】
予めバス停の位置を確認して、出発時刻に遅れないようにバス停にお越しください。
乗り遅れによる乗車券の払い戻しは出来ません。
座席は自由席です。
車内では携帯電話の使用はお控えください。音楽プレイヤー、ゲーム機等は音が漏れないよう配慮ください。
【運行について】
運行中はシートベルトを必ずお締めください。
道路事情や天候、災害、その他やむを得ない事情により、出発、到着時刻が遅れる場合がございます。万一、帰着地の到着が遅れ、タクシーの利用もしくは宿泊しなければならない事態が生じても、弊社は一切その請求には応じられません。

Contact information

Please make an inquiry to JapanBusOnline@mail.j-bus.co.jp customer support center, KOBO Co., Ltd relating to reservations, payment of tickets and refunds. Please contact Kan-etsu Transportation Co.,Ltd. for bus operations. Tel: +81 (0) 279-22-2020, 9AM to 5:30 PM  Monday to Friday except for Year-end and New Year’s holiday. ( We will respond to you only in Japanese.)  

email:info@kan-etsu.net, we may respond to your message within three to four working days.


乗車券・払い戻し方法などについては工房サポートセンターへお問い合わせください。
運行に関するお問い合わせは関越交通へお問い合わせください。
電話:0279-22-2020(月曜~金曜(年末年始を除く)、9:00~17:30)(日本語対応のみ)
email:info@kan-etsu.net(返信に3~4日を要することがあります。)


*We will not accept any inquiries directly regarding any particular bus operations and services since KOBO Co.,ltd. only operates the website for Japan Bus Online, and not the actual bus services. Please contact the operating bus company directly for information regarding bus operations( service status, locations of ticket window, boarding locations, loss of your ticket, lost and found and luggage.)
Important notice from operating bus company
Kanetsu Kotsu Co., Ltd operates local bus services in Shima Onsen area, too.
Please visit our website for more information. http://kan-etsu.net/
当社は四万温泉でローカルバスの運行もしています。どうぞご利用ください。詳しくはHPをご覧ください。
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