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Shinrinkoen / Sakado / Kawagoe - Narita Airport Line
Bookable Days of Operation
3/21/2025 ～ 4/21/2025
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Name(Representative name)
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Please provide your phone number/emergency contact we can reach you at while you are in Japan, preferably a cell phone number.
Please provide your phone number/emergency contact we can reach you at while you are in Japan, preferably a cell phone number.
E-mail Address
E-mail Address (Confirmation)
Japan Bus Online will send you a message with a verification code and an e-ticket to the e-mail address you have entered above once the payment is successfully completed. We may use your email address to communicate with you if there are any changes to your reservation due to adverse weather conditions, force majeure and act of God.
Japan Bus Online will send you a message with a verification code and an e-ticket to the e-mail address you have entered above once the payment is successfully completed. We may use your email address to communicate with you if there are any changes to your reservation due to adverse weather conditions, force majeure and act of God.
If you have any of the following characters, you will not receive an email.
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If you have a "." at the beginning of your email address, a "." before "＠", or have two "." next to each other, there is a possibility that you won't receive an email.


Important notice regarding this route.
- Smoking on the bus is prohibited.
- You are required to wear a seat belt by law. We kindly ask your cooperation to do so.
- Please switch your mobile phone to silent mode, and refrain from talking on it during your ride.
- Please store your personal belongings in the overhead rack or storage compartment underneath the bus.
- For safety, we ask for your cooperation not to store heavy luggage or/ and belongings into overhead bins if they become unstable.
- Over-sized baggage, valuables, animals, dangerous objects, fragile items, items that may damage the vehicle, and items that may cause harm or inconvenience to other customers are not allowed to bring into the bus or store in the bus compartment.
-  We are not liable for any loss, damage or theft to your luggage unless we caused such damage by our gross negligence.
-  Capacity of underneath compartment is limited. There is a case that you might not be able to store the luggage in the underneath compartment when it becomes full. 
- You are allowed to take 1 piece of luggage that complies with following weight & size limitations on board.
・Less than 30 kg in total.
・ Less than 50cm x 60cm x 120cm in total exterior dimensions.(length + width + height).
- We ask for your cooperation in keeping your luggage to a minimum due to the limitation of the storage. If the size of your luggage does not comply with our size limitations, please arrange to carry your luggage by express courier before you travel.
- Due to road or weather conditions, natural disasters, vehicle breakdown, or any circumstances beyond our control, departure or arrival time may change. We accept no responsibility for any extra overnights or taxi fares, or any extra costs of missing flights caused by any delays.

Contact information
Highway Bus Reservation Center  0493-57-2022 09：00～14：30
* Supported in Japanese only.

Please make an inquiry to JapanBusOnline@mail.j-bus.co.jp, customer support center, KOBO Co., Ltd relating to refund and cancellation of your ticket.
Important notice from operating bus company
- Reservations opens one month before you travel.
- Please review your boarding spot on Japan Bus Online before boarding the bus. The bus leaves on time and you are advised to be at the boarding spot at least 10 minutes in advance of the reserved departure time.
- Please present the printed copy of your E-ticket or present the E-ticket on your mobile/smartphone before departure.  You may have to repurchase the ticket if you do not present the ticket when asked.
- Cancellations can be made via the “ Manage my Booking” section of the Japan Bus Online website by yourself until the cancellation deadline indicated on the reservation details. Note that a cancellation fee is required after the payment is completed.
- Amendments and cancellations AFTER you purchase your ticket cannot be made over the phone, or/and on Japan Bus Online Website. If you would like to change your reservation, please make another reservation with new requirements, and cancel your original reservation through “ Manage my Booking” on the Japan Bus Online Website. 
- Reservation cannot be made for buses departing from Narita Airport. Please purchase your tickets at the Keisei Bus ticketing counter of your arriving terminal upon arrival. (on first-come-first served basis and is subject to a fixed seating capacity quota system.)
Terms and Conditions
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