・Before boarding, please show your E-ticket either printed or on your mobile device/smartphone.
・Lost tickets cannot be reissued. If your ticket is lost, you will need to purchase a new one.
・If you miss the bus departure time indicated on your ticket, the ticket will become invalid and no changes or refunds will be accepted.
・Before boarding, please check the boarding location on Japan Bus Online. Buses depart on time, so please arrive at the bus stop at least 10 minutes before your scheduled departure time.
・Ticket refunds /cancellations must be made via “Manage My Booking” on the Japan Bus Online website before the cancellation deadline stated in your “Reservation Details.” A cancellation fee will apply.
・Changes to tickets cannot be made by phone or through Japan Bus Online. If you wish to change your reservation, please make a new booking and then cancel your original reservation via “Manage My Booking” on the Japan Bus Online website.