Phone Number
Luggage and Personal belongings
Any fragile items and valuables items should not be stowed in the storage compartment in any circumstances, but should be taken on board as a hand luggage. We are not liable for any loss or damage to your luggage unless we caused such damage by our gross negligence.
Snowboards, ski boards, surfboards, folding bicycles, large musical instruments and dangerous items are not allowed to bring onto the bus. (Less than 1 meter in total exterior dimensions.) Please arrange to carry them by express courier in advance.
Bringing any living creature except for trained guide dogs or service dogs that are being used by person with disability is prohibited on the bus.
Only single(one-way) tickets for adults and children are available via Japan Bus Online Website.
<手荷物について>
貴重品や易損品はご遠慮下さい。紛失・汚損・破損・盗難に対して、運行会社の過失が証明されない限り責任を負いません。ただし、積込時の発生し得る外装部分の汚損・破損については免責とさせていただきます。
長大荷物(スキー、スノーボード、サーフボード、折畳式・組立式自転車、楽器等)や危険物の車内持ち込み(トランクを含む)はできません。(運送約款では長さ1mまでと規定しています。)お持ちいただいてもお断りすることがあるので、宅配便等をご利用下さい。
夜行便ではペット類の車内持ち込み(トランクを含む)はお断りします。
このサイトでは片道乗車券(大人・小児)のみ取り扱います。
Odakyu Highway Bus Reservation Center, Tel: +81 (0)3-3428-5331, Business hours: 10:00a.m. to 5:00p.m.
Gifu Bus Reservation Center, Tel: +81 (0) 58-201-0489, Business hours: Weekdays 9:00a.m. to 6:00p.m. Saturdays, Sundays& National holidays 9:00a.m. to 5:00p.m.
*They can be contacted only in Japanese. Please make an inquiry to JapanBusOnline@mail.j-bus.co.jp customer support center, KOBO Co., Ltd relating to reservations and payment of tickets.
小田急ハイウェイバス予約センター 電話:03-3428-5311 営業時間:10:00~17:00
岐阜バス予約センター 電話:058-201-0489 営業時間:平日 9:00~18:00、 土日祝 9:00~17:00 ※日本語でのご対応になります。
ご予約・お支払いにつきましては、(株)工房サポートセンターJapanBusOnline@mail.j-bus.co.jpまでお問い合わせくださいませ。
*We will not accept any inquiries directly regarding any particular bus operations and services since KOBO Co.,ltd. only operates the website for Japan Bus Online, and not the actual bus services. Please contact the operating bus company directly for information regarding bus operations( service status, locations of ticket window, boarding locations, loss of your ticket, lost and found and luggage.)
Reservations and Payment
Reservations via Japan Bus Online Website opens at 10:30 AM JST one month prior to departure.
You can check seat availability and purchase a ticket until 4:30PM JST on the day before you travel via Japan Bus Online Website.
<乗車券のご購入について>
「Japan Bus Online」でのご購入は1ヶ月前の10時30分から可能です。
「Japan Bus Online」では出発前日16:30まで購入・空席照会ができます。
Amendment and Refund
You cannot amend your reservations once you have purchased. If you would like to amend your reservation, please repurchase your ticket with new requirement and then cancel your original reservation via the“ Manage My Booking “ Section of Japan Bus Online before the cancellation deadline indicated on your reservation detail.
You can cancel your reservation via the “ Manage My Booking “ Section of Japan Bus Online before the cancellation deadline indicated on your reservation detail. Please note that a cancellation fee will apply to cancel your ticket.
<乗車券の変更・払戻しについて>
予約内容の変更はできかねます。変更がある場合は、予約を取り直し、購入したチケットの取り消しをManage My Bookingより取消し期限までに行ってください。チケットの取り消しはManage My Bookingより取消期限内に行ってください。その際はキャンセル料がかかりますのでご承知おきください。
Important Notice
You need to repurchase the ticket in case you forgot or lost your e-ticket. You cannot board a bus by presenting your Identification Card.
Due to road, weather conditions and any circumstances beyond our control, arrival time may change. We accept no responsibility for refund, discount of tickets, any extra overnights, or expenses for other means of transportation caused by any delays due to Acts of God, delayed departure or arrivals, bad road or weather conditions, and any circumstances beyond our control.
Bus leaves on time. You are advised to come to the departure location early enough to catch the bus.
Due to road and weather conditions and any circumstances beyond our control, bus service may be suspended. We accept no responsibility for any extra overnights or expenses for other means of transportation caused by any delays due to Acts of God, delayed departure or arrivals, bad road or weather conditions, any circumstances beyond our control.
Bus drivers will correspond with you in Japanese.
<その他>
お忘れや紛失等により乗車時に乗車券をお持ちでない場合、普通片道運賃をお支払下さい。身分証明書では乗車できません。
道路事情、気象状況等により到着予定時刻に遅れる場合がありますが、運賃の割引や払戻し、接続交通機関や宿泊施設の手配、お客様の損害補償はいたしません。出発予定時刻以降はお客様の乗車が途切れ次第出発いたします。お乗り遅れのないよう、お早めにのりばでお待ち下さい。
道路事情、気象状況等により安全な運行に支障がある場合、運休をすることがあります。運休により生じたお客様の損害については補償いたしません。また、別途必要とする交通機関や宿泊機関等の手配・費用についてはお客様負担です。
乗務員は日本語での対応となります。