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Kusatsu Onsen/Karuizawa - Tachikawa Line
Bookable Days of Operation
6/27/2025 ～ 7/26/2025
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Please provide your phone number/emergency contact we can reach you at while you are in Japan, preferably a cell phone number.
Please provide your phone number/emergency contact we can reach you at while you are in Japan, preferably a cell phone number.
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Japan Bus Online will send you a message with a verification code and an e-ticket to the e-mail address you have entered above once the payment is successfully completed. We may use your email address to communicate with you if there are any changes to your reservation due to adverse weather conditions, force majeure and act of God.
Japan Bus Online will send you a message with a verification code and an e-ticket to the e-mail address you have entered above once the payment is successfully completed. We may use your email address to communicate with you if there are any changes to your reservation due to adverse weather conditions, force majeure and act of God.
If you have any of the following characters, you will not receive an email.
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If you have a "." at the beginning of your email address, a "." before "＠", or have two "." next to each other, there is a possibility that you won't receive an email.


Important notice regarding this route.
- Please review your boarding spot on Japan Bus Online website before boarding the bus.
- If you do not arrive by the scheduled arrival time, your ticket will be null and void.
- You must present your ticket to a bus driver to board a bus. Please note that you have to repurchase the ticket in case you lose or forget to bring your ticket.
- Any fragile items, valuables items and food should not be stowed in the storage compartment  in any circumstances, but should be taken on board as a hand luggage.
-If the size of your luggage does not comply with our size limitations, please arrange to carry your luggage by express courier in advance.
-Smoking on the bus is prohibited.
- If your child needs his/her own seat, please purchase a “ Child” ticket even if there are vacant seats.
- We accept no responsibility for additional expense caused by any delays due to Acts of God, delayed arrivals, bad road or weather conditions, any circumstances beyond our control, and accept no refunds in such cases.
- You are required to wear a seat belt by law. We kindly ask your cooperation to do so.
- Please switch your mobile phone to silent mode, and refrain from talking on it during your ride.
- If the bus is stopped off for a mid-refreshment break along the way, you must return to the bus within the designated time as the bus leaves on time. Also, please keep your valuables with you while on a break.
Contact information
Japan Bus Online support center
JapanBusOnline@mail.j-bus.co.jp, Business hours: 10:00AM- 4:00PM JST, Please make an inquiry via e-mail related to reservations and payments.
Seibu Bus Co., Ltd., Tel: + 81 (0)3-5910-2525, Business hours 9:00AM- 7:00PM JST. *Only in Japanese.
Chikuma Bus Co., Ltd., Tel: +81(0)267-62-0010, Business hours: 8:40AM-8:00PM *Only in Japanese.
Chikuma Bus Co., Ltd Highway Bus Ueda Reservation Center, Tel:+81(0)268-22-0230, Business hours: 8:40AM-8:00PM *Only in Japanese.

*We will not accept any inquiries directly regarding any particular bus operations and services since KOBO Co.,ltd. only operates the website for Japan Bus Online, and not the actual bus services. Please contact the operating bus company directly for information regarding bus operations( service status, locations of ticket window, boarding locations, loss of your ticket, lost and found and luggage.)
Important notice from operating bus company
1. Prohibited articles on board and in the storage compartment under the bus
(a) Folding bikes, Large musical instruments and surfboards etc
(b) Valuable items and any items that may get broken or damaged during a ride
(c) Animals except for trained guide dog ( Even if you keep animals in crates or/and put them in the luggage compartment, we refuse its transportation.
(d) Any dangerous articles and items that may hurt or annoy other passengers.
(e) Any items that may destroy the bus.

2. Personal belongings
(a) Please keep your personal belongings with you at all times. We shall not be liable for loss, damage or theft to your personal property unless it was caused by gross negligence .
(b) It is your responsibility to load and unload your luggage into the storage compartment under the bus. If you cannot carry your luggage and lift it on and off the bus due to disability and other reasons, please feel free to contact us for assistance.
(c) For safety, we ask for your cooperation not to store heavy luggage or/ and belongings into overhead bins if they become unstable.
(d) Occupying vacant seats to keep your personal belongings is not allowed.

Please review your boarding spot on Japan Bus Online before boarding the bus. Bus leaves on time and you are advised to be at the boarding spot at least 10 minutes in advance of the reserved departure time.

Terms and Conditions
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