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Matsumoto - Karuizawa Prince Shopping Plaza
Bookable Days of Operation
12/23/2025 ～ 1/5/2026
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Name(Representative name)
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Nationality
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Please provide your phone number/emergency contact we can reach you at while you are in Japan, preferably a cell phone number.
Please provide your phone number/emergency contact we can reach you at while you are in Japan, preferably a cell phone number.
E-mail Address
E-mail Address (Confirmation)
Japan Bus Online will send you a message with a verification code and an e-ticket to the e-mail address you have entered above once the payment is successfully completed. We may use your email address to communicate with you if there are any changes to your reservation due to adverse weather conditions, force majeure and act of God.
Japan Bus Online will send you a message with a verification code and an e-ticket to the e-mail address you have entered above once the payment is successfully completed. We may use your email address to communicate with you if there are any changes to your reservation due to adverse weather conditions, force majeure and act of God.
If you have any of the following characters, you will not receive an email.
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If you have a "." at the beginning of your email address, a "." before "＠", or have two "." next to each other, there is a possibility that you won't receive an email.


Important notice regarding this route.
・Please show your E-ticket before boarding—either printed or on your mobile device/smartphone.
・Lost tickets cannot be reissued; if your ticket is lost, you will need to purchase a new one.
・Please check your boarding location on Japan Bus Online before boarding. Buses depart on schedule, so please arrive at least 10 minutes before your reserved departure time.
・Ticket refunds /cancellations/must be made via the “Manage My Booking” page on Japan Bus Online before the cancellation deadline listed in your reservation details. A cancellation fees apply.
・Changes after ticket purchase cannot be made by phone or on Japan Bus Online. If you wish to change your reservation, you must book a new ticket and cancel the original via “Manage My Booking” on the Japan Bus Online website.
Contact information
Alpico Kotsu Matsumoto Bus Terminal Phone: 0263-32-0910 Hours: Weekdays 9:00 AM – 5:00 PM
Important notice from operating bus company
・Skis, snowboards, bicycles, large suitcases, or multiple pieces of luggage may not fit in the trunk. Please use a delivery service in advance.
・Passengers must carry their own hand luggage inside the bus.
・Do not place valuables, fragile items, or perishable goods in the trunk.
・The bus company is not responsible for any damage, soiling, loss, or theft of luggage.
・Smoking is prohibited on the bus at all times.
・Please set your mobile phone to silent mode and refrain from making calls to avoid disturbing other passengers.
・Bus operations may change without prior notice due to weather or road conditions.
・Departure or arrival times may be delayed due to traffic, weather, disasters, or other unavoidable circumstances. The bus company is not responsible for any expenses incurred, such as taxis or accommodation, if such delays occur.
・Departure and arrival times may change due to road conditions or other unavoidable circumstances.
・Please note that no refunds will be provided in the event of delays caused by road conditions or other unavoidable circumstances.
Terms and Conditions
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