Please contact the following bus company for bus operations.
Shin-Narashino Highway Office, TEL: ＋81（0)47-470-6071
Please make an inquiry to JapanBusOnline@mail.j-bus.co.jp
, customer support center, KOBO Co., Ltd relating to reservations, payment of tickets and refunds.
*We will not accept any inquiries directly regarding any particular bus operations and services since KOBO Co.,ltd. only operates the website for Japan Bus Online, and not the actual bus services. Please contact the operating bus company directly for information regarding bus operations( service status, locations of ticket window, boarding locations, loss of your ticket, lost and found and luggage.)