・Cancellations can be made via the “ Manage my Booking” section of the Japan Bus Online website by yourself until the cancellation deadline indicated on the reservation details.
Note that a cancellation fee will be charged after the payment is completed.
・Changes or cancellations after ticket purchase cannot be made by phone or through Japan Bus Online.
If you wish to change your reservation, please make a new reservation and cancel it through "Manage my Booking" on the Japan Bus Online website.