- We ask for your cooperation in keeping your luggage to a minimum due to the limits of the storage.
- We may refuse to carry any items if the size of your luggage does not comply with our size restrictions due to storage limitations.
- We are not liable for any loss or damage to your luggage.
- Smoking on buses is strictly prohibited.
- We kindly ask for your cooperation to use the on-board toilet as we will not have toilet or refreshment breaks.
- Please present the printed copy of your E-ticket or present the E-ticket on your mobile/smart phone prior to departure.
- Please note that you may have to repurchase the ticket if you do not present the ticket when asked.
- Please review your boarding spot on Japan Bus Online before boarding the bus. Bus leaves on time and you are advised to be at the boarding spot at least 5 minutes in advance of the reserved departure time.
- Cancellations can be made via “ Manage my Booking” section of Japan Bus Online website by yourself until the cancellation deadline indicated on the reservation details. Note that a cancellation fee will be charged after the payment is completed.
- Due to road condition and any circumstances beyond our control, departure or arrival time may change. We accept no responsibility for any extra overnights or taxi fares caused by any delays due to Acts of God, delayed departure or arrivals, bad road or weather conditions, any circumstances beyond our control.
- Due to the vehicle and operating bus company, the seat type may differ: 3 seats per row or 4 seats per row. No discount for the difference in seat types and onーboard specifications.