・Before boarding, please show your E-ticket, either printed or on your mobile/smartphone.
・If you lose your ticket, it cannot be reissued, and you will need to purchase a new ticket.
・Before boarding, please check your boarding location on Japan Bus Online. Buses depart on time, so please arrive at the boarding point at least 10 minutes before your scheduled departure.
・Ticket refunds (cancellations) can be made via the “Manage my Booking” section on the Japan Bus Online website before the cancellation deadline listed in your booking details. A handling fee will apply.
A・fter purchasing a ticket, changes or cancellations cannot be made by phone or through Japan Bus Online. If you want to make changes, you must make a new booking and cancel the original one via the “Manage my Booking” section on the Japan Bus Online website.