Phone Number
Seats
・Be sure to sit on the assigned seat. Your seat number is shown on your e-ticket.
・Standing on the bus while in motion is not allowed for safety reasons.
On the bus
・Passengers are required by the law to wear a seatbelt at all times while seated on the bus. Please be careful when you stand up for a restroom. Please ask the passenger behind you when reclining your seat, and put your seat back before you get off the bus.
・To make your travel as pleasant as possible for both yourself and others, please switch your mobile phone to silent mode.
・No music or audio devices may be played on the bus unless they are used with headphone at a volume that does not disturb the other passengers.
・Smoking, including but not limited to electric cigarettes, is prohibited in any area of the bus. ( Including restroom)
Luggage restrictions
・You are allowed to take luggage that complies with following weight & size limitations on board.
The total combined weight limit is 10 kg , sum of the 3 dimensions (length+breadth+height) must not exceed 100 centimeters. The limitation of the capacity must be less than 0.027㎥.
・Snowboards, ski boards, surfboards, folding bicycles and fishing poles/rods are not allowed to bring onto the bus.
・Any dangerous items such as explosive materials, flammable materials and corrosive substances are prohibited to bring on the bus.
・We may refuse to carry any items if the size of your luggage does not comply with our size restrictions due to storage limitations.
・Any fragile items and valuables items should not be stowed in the storage compartment in any circumstances, but should be taken on board as a hand luggage.
・We are not liable for any loss or damage to your luggage.
Pets
You are allowed to travel with your pets( puppies and kittens) in a small pet carrier if you board a daytime bus.
Make sure to meet these requirements if you're traveling with a small pet:
-Pets must be carried in a carrier
-Additional charge may apply depending on the size
-Dangerous animals are not allowed to bring onto the bus
-You may be asked to leave the bus if your pet gives off a strong smell or barks and disturbs other passengers. You are not entitled to a refund for the bus fare paid in case you are asked to leave the bus.
Cancellations and Delay
・Services may be suspended due to inclement weather and road conditions which hinder safe travel.
・Due to road condition and any circumstances beyond our control, buses may be delayed. We accept no responsibility for any extra overnights or taxi fares caused by any delays due to Acts of God, delayed departure or arrivals, bad road or weather conditions, any circumstances beyond our control.
・We may change the destination or return to the arrival depending on the road, weather conditions or the like.
・Please review your boarding spot on Japan Bus Online before boarding the bus. Bus leaves on time and you are advised to be at the boarding spot at least 10 minutes in advance of the reserved departure time.
・Cancellations can be made via “ Manage my Booking” section of Japan Bus Online website by yourself until the cancellation deadline indicated on the reservation details. Note that a cancellation fee will be charged after the payment is completed.
Reservations, Refund and Payment
・Please make an inquiry to JapanBusOnline@mail.j-bus.co.jp customer support center, KOBO Co., Ltd relating to reservations, refund and payment of tickets.