Important notice regarding this route.
< Carry-on luggage >
You are allowed carry-on luggage that complies with following size limitations, plus your personal belonging.
-The total combined weight limit is 10 kg.
-Sum of the 3 dimensions (length+breadth+height) must not exceed 100 centimeters.
-The limitation of the capacity must be less than 0.027㎥.
< Storage of Luggage >
You are allowed to stow your luggage that complies with following size limitations in the storage compartment on the bus.
-The total combined weight limit is 30 kg.
-Sum of the 3 dimensions (length+breadth+height) must not exceed 200 centimeters.
-The limitation of the capacity must be less than 0.025㎥.
・Vehicles we run are either Osaka bus's or Tokyo bus's.
・On your departure day, cancellations can be made at Customer Support center, KOBO Co., Ltd. by the time when the bus leaves the first boarding spot.
Please make an inquiry to JapanBusOnline@mail.j-bus.co.jp, customer support center, KOBO Co., Ltd for cancellation requests.
JPY 100 per person.
Cancellation fees that bus companies charge will be revised from 100 yen to 110 yen from 1 October, 2019. If you cancel your bookings after 1 October 2019, renewed cancellation fees may apply to the tickets.
＊Please note that there are some exceptions depending on contract terms and conditions of bus routes.
Osaka Bus (In Japanese only. We cannot respond to your inquiries other than Japanese.)
Tel: 050-3802-0800 Busines hours: 9:00AM～7:00PM
Please make an inquiry to JapanBusOnline@mail.j-bus.co.jp, customer support center, KOBO Co., Ltd relating to reservations and payment of tickets.
Business hours:10:00A.M to 4:00P.M.(JST)
*We will not accept any inquiries directly regarding any particular bus operations and services since KOBO Co.,ltd. only operates the website for Japan Bus Online, and not the actual bus services. Please contact the operating bus company directly for information regarding bus operations( service status, locations of ticket window, boarding locations, loss of your ticket, lost and found and luggage.)
Important notice from operating bus company
An announcement when boarding or/and on board is made only in Japanese. Please confirm your arrival spot at your own discretion and risk. Operating bus company answers your questions about a bus operation and service only in Japanese.