・ Capacity of underneath compartment is limited. We may refuse to carry any items if the size of your luggage does not comply with our size restrictions due to storage limitations. If the size of your luggage does not comply with our size limitations, please arrange to carry your luggage by express courier before you travel. Please load and unload your luggage into the storage compartment by your own.
・Items that can be stored in the luggage compartment are limited to the following size:
- Total dimensions (H, W, D) of not more than 155cm
- Passengers are allowed to store one piece of suitcase per passenger for free of charge in the storage compartment
・ We are not liable for any loss, theft, or damage to your luggage.
・Snowboards, ski boards, surfboards, folding bicycles, musical instruments, fishing poles/rods, fragile and valuable items are not allowed to bring onto the bus
・Bringing any living creature except for trained guide dogs or service dogs that are being used by person with disability is prohibited on the bus.
・Please check and confirm the bus stop location on your own prior to boarding. Even if you call, we are unable to guide you to the bus stop location. Buses leave on time, and will not wait for any passengers arriving late. Therefore, please arrive at the bus stop approximately 20 mins in advance.
・Boarding / alighting take places at designated bus stop only. No boarding / alighting is allowed at any other locations than bus stops.
・ Boarding is not possible when the bus is about to depart from bus stop. Therefore, please arrive at the boarding spot ahead of the scheduled departure time.
★Message to passengers boarding at Kobe Sannomiya" ★
Please arrive at the highway bus meeting point at 2/F of Kobe PMPT Building at least 15 mins before departure. A bus attendant will guide you to the bus stop.
If you cannot go to the meeting point as time is tight, please go directly to the Kobe Sannomiya bus stop for boarding.