・We ask for your cooperation in keeping your luggage to a minimum due to the limits of the storage.
・Any dangerous items such as explosive materials, flammable materials and corrosive substances are prohibited to bring on the bus.
・We may refuse to carry any items if the size of your luggage does not comply with our size restrictions due to storage limitations.
・Snowboards, skis, surfboards, folding bicycles and fishing poles/rods are not allowed to bring onto the bus.
・Any fragile items and valuables items should not be stowed in the storage compartment in any circumstances, but should be taken on board as a hand luggage.
・We are not liable for any loss or damage to your luggage.
・Bringing any living creature except for trained guide dogs or service dogs that are being used by person with disability is prohibited on the bus.
・Please do not use a hair dryer on the bus.
・Smoking on buses is strictly prohibited.
Kintetsu Highway Bus Center: + 81(0) 570-001631 （9：00～19：00）
*We will not accept any inquiries directly regarding any particular bus operations and services since KOBO Co.,ltd. only operates the website for Japan Bus Online, and not the actual bus services. Please contact the operating bus company directly for information regarding bus operations( service status, locations of ticket window, boarding locations, loss of your ticket, lost and found and luggage.)
・Please note that you may have to repurchase the ticket if you do not present the ticket when asked.
・Please review your boarding spot on Japan Bus Online before boarding the bus. Bus leaves on time and you are advised to be at the boarding spot at least 10 minutes in advance of the reserved departure time.
・Please confirm your arrival spot at your own discretion and risk.
・Cancellations can be made via “ Manage my Booking” section of Japan Bus Online website by yourself until the cancellation deadline indicated on the reservation details. Note that a cancellation fee will be charged after the payment is completed.
・If the expressway is closed due to bad weather and/or circumstances beyond our control, either the bus service will be operated with another route or maybe canceled.
・ Due to road condition and any circumstances beyond our control, departure or arrival time may change.
・We accept no responsibility for any extra overnights or taxi fares caused by any delays due to Acts of God, delayed departure or arrivals, bad road or weather conditions, any circumstances beyond our control.