- For passengers using the SUNQ Pass, you cannot make a reservation via Japan Bus Online. Please call Kumamoto Highway Bus Reservation Center directly for enquiry (Tel: +81-(0)96-325-0352).
- Please present the printed copy of your E-ticket or present the E-ticket on your mobile/smart phone prior to departure / upon getting off the bus.
- Please note that you may have to repurchase the ticket if you do not present the ticket when asked.
- Please review your boarding spot on Japan Bus Online before boarding the bus. Bus leaves on time and you are advised to be at the boarding spot at least 10 minutes in advance of the reserved departure time.
- Please confirm your arrival spot at your own discretion and risk.
- Cancellations can be made via “ Manage my Booking” section of Japan Bus Online website by yourself until the cancellation deadline indicated on the reservation details. Note that a cancellation fee will be charged after the payment is completed.
- Due to road condition and any circumstances beyond our control, departure or arrival time may change.
- We accept no responsibility for any extra overnights or taxi fares caused by any delays due to Acts of God, delayed departure or arrivals, bad road or weather conditions, any circumstances beyond our control.