Important notice regarding this route.
【Information about boarding】
①Please present the printed copy of your E-ticket or E-ticket by your mobile/smart phone
prior to boarding. Please note that you may have to repurchase the ticket
if you do not present the ticket when asked.
②Please review your boarding spot on Japan Bus Online before boarding the bus. Bus leaves on time
and you must come to the boarding spot prior to departure.
①Cancellations can be made on Japan bus Online by yourself only if the request is made 1 hour before the bus leaves the first boarding spot.
②On your departure day, cancellations can be made at Customer Support center ,KOBO Co., Ltd. by the time when the bus leaves the first boarding spot.
Please make an inquiry to JapanBusOnline@ml.j-bus.co.jp, customer support center, KOBO Co., Ltd for cancellation requests.
JPY 100 per person. ※ Bank charge will be applied as well.
Cancellation fees that bus companies charge will be revised from 100 yen to 110 yen from 1 October, 2019. If you cancel your bookings after 1 October 2019, renewed cancellation fees may apply to the tickets.
＊Please note that there are some exceptions depending on contract terms and conditions of bus routes.
JR Bus Tohoku Tel: +81-(0)22-256-6646 Business hours: 8:30A.M to 6:30 P.M. (JST)※ JR Bus Tohoku can be contacted in Japanese only.
Please make an inquiry to JapanBusOnline@mail.j-bus.co.jp, customer support center, KOBO Co., Ltd relating to reservations and payment of tickets.
*We will not accept any inquiries directly regarding any particular bus operations and services since KOBO Co.,ltd. only operates the website for Japan Bus Online, and not the actual bus services. Please contact the operating bus company directly for information regarding bus operations( service status, locations of ticket window, boarding locations, loss of your ticket, lost and found and luggage.)
Important notice from operating bus company
【Mid-journey toilet and refreshment breaks】
We kindly ask for your coperation to use the on-board toilet as we will not have toilet or reshreshment breaks.
We may refuse to carry any items if the size of your luggage does not comply with our size restrictions due to storage limitations.
①Snowboards, skiboards, surfboards, folding bicycles and fishing poles/rods are not allowed to bring onto the bus.
②Any fragile items and valuables items should not be stowed in the storage. We are not liable for any loss or damage to your luggage.